The long-awaited service has been named ‘ Open Box Delivery ’ and aims at establishing more trust between the Flipkart and its buyers. Yes, Flipkart has officially launched ‘Open Box Delivery’ Service in which you will get to know what you got in your delivery package and thus your money paid is more secure.

What is Flipkart’s Open Box Delivery

In simple terms from now, there isn’t anything hidden from you with that fancy Flipkart covered package. When you select Open Box Delivery the delivery representative from the Flipkart Side will open the Delivery package in front of you at the time of delivery. The good part here is that the representative will not only remove the Flipkart’s outside packaging but will also open the brand packaging for you so that you can be sure that you are getting the exact thing that you ordered.

The sad part here is that currently, the service is available for only 3 cities (i.e. Bhopal, Bhubaneshwar, and Chandigarh). So buyers from the other cities might have to wait a little more to avail this service. Cash on Delivery (COD) will not be available while selecting OBD.

Benefits of Open Box Delivery

The service is introduced to sort out the problems with placing a wrong order, delivery of wrong product, and damaged product. Customers are misusing Flipkart’s return and refund policies. Some claims they got empty boxes while other claims that they got defective or fake products. As Flipkart was facing huge loses and big challenges with this issues they came up with a service which is called “Open Box Delivery”. From now the users who avail this service will be denied to other services like Refund and Replacements.

As a matter of fact, Flipkart once had to bear a loss of 1.02 crore because of just 2 students who used to order a mobile phone and get refund stating that they did not receive mobile in the box. They were arrested in Dec 2016 with 152 luxury smartphones received from them.

Though Flipkart offers Replacement and refund services, they are not that active as they sound. A replacement or Refund does take 7-8 days. Also in many cases, users don’t even get proper replacement or refund. But, in this case, you could get assured the product delivered to you is good. So this service will also help in saving buyer’s time.

So, what do you think about Flipkart’s new delivery service? Do you also want Flipkart to add this service to other cities? Do let us know in the comment section below.

Thank you for reading this, have a great day ahead.


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